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General Setup

• Do I need Wi-Fi to use Wyze cameras?
  Yes, Wyze cameras require a stable Wi-Fi connection (2.4 GHz; some newer models also support 5 GHz).

• What internet speed is required?
  At least 2 Mbps upload speed per camera is recommended.

• Where should I place my camera?
  High corners facing entry points or areas of concern. Avoid direct sunlight, reflective surfaces, or obstructions.

• How do I power the cameras?
  Wyze cams use USB power adapters. Outdoor installs may need weatherproof outlets or extension options.

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What’s Included With My Installation

• What comes standard with your installation service?
  Every installation includes:

  • Professional camera mounting and alignment for the best coverage.

  • A 64GB Western Digital Purple MicroSD card in each camera — built for continuous recording with error correction for maximum reliability.

  • Initial configuration and setup in the Wyze app.

  • Wi-Fi signal check, with installation of extenders if required for full coverage.

  • Demonstration of camera features and a walkthrough of how to access live view, recordings, and notifications.

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App & Account

• Do I need the Wyze app?
  Yes, setup and monitoring are managed through the free Wyze app.

• Can multiple people access the cameras?
  Yes, you can share camera access with family or coworkers through the Wyze app.

• Do I need a subscription?
  No, basic live streaming and event notifications are free. Wyze Cam Plus offers advanced features like longer recordings, AI detection, and fewer cool-downs.

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Cam Plus Unlimited Subscription

• Do you recommend a subscription plan?
  Yes — I highly recommend the Cam Plus Unlimited plan. For one annual fee, you can add as many cameras as you like. This plan unlocks advanced features such as:

  • Unlimited event recordings (no 12-second limits).

  • AI-powered detection for people, pets, vehicles, and packages.

  • Faster notifications and priority support.

  • Best overall value if you plan to use multiple cameras.

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Local Recording with MicroSD Cards

• Do I need a MicroSD card?
  Not required, but highly recommended if you want 24/7 continuous recording or full-length motion events. Without one, you’ll only get short cloud-stored clips (12 seconds on the free plan).

• What size MicroSD card should I use?
  64GB is the minimum recommended. Larger cards (128GB–256GB) can also be used if formatted to FAT32.

• How long can it record?
  A 64GB card holds about 4–6 days of continuous HD recording, longer if set to record only on motion. Larger cards extend this time.

• Can I view recordings from the card remotely?
  Yes, you can review stored footage from the Wyze app as long as the camera is online.

• What happens when the card is full?
  The camera automatically overwrites the oldest recordings (loop recording).

• Do I still need Cam Plus if I use an SD card?
  No — the SD card provides continuous local storage. However, Cam Plus (especially Cam Plus Unlimited) adds advanced features and cloud convenience.

• What type of MicroSD cards do you use for installs?
  I install Western Digital Purple MicroSD cards, which are specifically designed for continuous video surveillance. These cards include error correction features and durability enhancements that ensure reliable, long-term recording — far more dependable than standard consumer cards.

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Wi-Fi Strength & Extenders

• What if my Wi-Fi signal is weak where I want the camera installed?
  Wyze cameras require a strong and stable Wi-Fi connection to work properly. If your signal is weak, I can install Wi-Fi extenders or recommend other solutions to ensure full coverage and reliable performance.

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Features & Functionality

• Does it work at night?
  Yes, Wyze cameras include infrared night vision. Some models support color night vision.

• Can I talk through the camera?
  Yes, most Wyze models support two-way audio.

• Does it detect people or pets?
  Yes, with Wyze AI (Cam Plus) you can enable person, pet, vehicle, or package detection.

• Can it work outdoors?
  Only Wyze Outdoor Cam (or other weather-rated models) are designed for outdoor use. Indoor models require weatherproof housing if used outside.

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Troubleshooting & Maintenance

• What if the camera goes offline?
  Check Wi-Fi, restart the router, or power cycle the camera. Placement near a strong Wi-Fi signal is important.

• How do I update firmware?
  Updates are pushed via the Wyze app. You’ll see a notification when updates are available.

• How do I reset the camera?
  Hold down the setup button until the status light turns yellow, then re-pair through the app.

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Privacy & Security

• Can Wyze employees see my footage?
  No, videos are encrypted and only accessible through your account.

• Can I disable recording when I’m home?
  Yes, you can set schedules, turn cameras off in the app, or use rules for automation.